Terms & Conditions
WEBSITE TERMS OF SERVICE
Last updated: March 7, 2026
1. AGREEMENT TO TERMS
Service Disclaimer: The iPhone Guy is a locally owned, independent service provider specializing in Apple product repairs. We are not affiliated with, authorized by, or endorsed by Apple Inc. All trademarks, including iPhone, iPad, and MacBook, are the property of their respective owners. Our description as an “Apple Store Alternative” refers to independent repair services for Apple products and does not imply any official affiliation with Apple Inc.
These Terms of Service constitute a legally binding agreement made between you and The iPhone Guy (“we,” “us,” or “our”) concerning your access to and use of our website and services.
By accessing the Site, scheduling a repair, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must discontinue use immediately.
2. INTELLECTUAL PROPERTY RIGHTS
Unless otherwise indicated, the Site and its original content are the proprietary property of The iPhone Guy.
Trademark Acknowledgement:
References to third-party trademarks including but not limited to Apple®, iPhone®, iPad®, MacBook®, Nintendo®, Sony®, PlayStation®, and other brand names are used strictly for informational purposes to identify compatible repair services. These references do not imply affiliation with or endorsement by the respective trademark owners.
3. REPAIR SERVICE TERMS & HARDWARE DISCLAIMERS
Data Responsibility
The iPhone Guy is not responsible for any loss of data that may occur during diagnostic or repair services.
Customers are solely responsible for backing up all personal data before submitting a device for service.
We strongly recommend performing a full backup prior to any repair.
Manufacturer Warranty
Customers acknowledge that third-party repairs may void manufacturer warranties, including AppleCare or similar protection plans.
Water Resistance
Opening a device during repair may compromise the original factory water-resistance seals.
While technicians take precautions when reassembling devices, The iPhone Guy does not guarantee restoration of the original water-resistance rating after service.
Parts Used in Repairs
As an independent repair provider, replacement parts used in repairs may include aftermarket, refurbished, OEM-equivalent, or compatible components depending on availability.
Unless explicitly stated in writing, parts used in repairs are not represented as original manufacturer parts.
Pre-Existing Damage
Devices submitted for repair may contain pre-existing damage or internal defects that are not immediately visible during intake inspection.
The iPhone Guy is not responsible for failures caused by pre-existing conditions including but not limited to:
• liquid damage
• motherboard damage
• prior repair attempts
• internal corrosion
• structural damage
• battery swelling
• component fatigue
Repair Risks
Electronic device repairs carry inherent risks due to the compact and delicate design of modern electronics.
Despite best efforts, certain repairs may result in partial or complete device failure.
By submitting a device for repair, the customer acknowledges and accepts these risks.
Cosmetic Risks
During the repair process, minor cosmetic imperfections may occur due to the nature of device disassembly, including:
• minor scratches
• small frame marks
• wear from adhesive removal
The iPhone Guy is not responsible for minor cosmetic changes that occur as a necessary part of the repair process.
Component Functionality Disclaimer
Certain device features are closely integrated with internal components and may fail during or after repair due to pre-existing damage or manufacturer design limitations.
The iPhone Guy is not responsible for the loss of functionality of components not directly replaced during repair, including but not limited to:
• Face ID
• Touch ID
• True Tone
• fingerprint sensors
• cameras
• microphones
• proximity sensors
• cellular radios
• Wi-Fi or Bluetooth connectivity
These components may fail due to underlying issues that become apparent only after a device is opened or repaired.
Device Testing & Passcodes
Customers may be asked to provide passcodes or unlock access to the device for diagnostic and testing purposes.
If access credentials are not provided, certain device functions may not be fully testable, and The iPhone Guy cannot guarantee full functionality verification.
Technicians will only access device data when necessary for diagnostic or repair purposes.
Diagnostic Fees
Some devices require diagnostic evaluation to determine the cause of an issue.
Diagnostic fees may apply and are non-refundable once diagnostic work has begun, regardless of whether the repair is approved.
Repair Authorization
By submitting a device for service, the customer authorizes The iPhone Guy to perform diagnostic testing and approved repairs on the device.
Customers will be notified of repair costs when possible prior to repair completion.
Repair Warranty
Repairs may include a limited service warranty covering the specific parts replaced and labor performed.
This warranty does not cover unrelated failures, accidental damage, liquid damage, or customer misuse after repair.
Warranty terms may vary depending on the specific repair.
Abandoned Devices
Devices left unclaimed for more than 30 days after repair completion or notification may be considered abandoned.
The iPhone Guy reserves the right to recycle, dispose of, or sell abandoned devices to recover repair, storage, or administrative costs where permitted by law.
Storage Fees
Devices left beyond the pickup notification period may be subject to reasonable storage fees.
4. USER REPRESENTATIONS & PROHIBITED ACTIVITIES
By using the Site, you represent that you have the legal capacity to comply with these Terms.
You agree not to:
• Systematically retrieve data from the Site to create a database
• Circumvent security features of the Site
• Use the Site for illegal purposes
• Interfere with the normal operation of the Site
5. USER GENERATED CONTRIBUTIONS & REVIEWS
The Site may allow customers to leave reviews or feedback.
By posting content, you agree that:
• You have firsthand experience with the service
• Your review is truthful and not misleading
• Your content does not contain offensive or defamatory material
• You are not affiliated with a competing repair business attempting to manipulate reviews
We reserve the right to remove reviews at our sole discretion.
6. SITE MANAGEMENT & TERMINATION
We reserve the right to:
• monitor the Site for violations
• take legal action against violators
• restrict or terminate access to the Site without notice
• manage the Site to protect our rights and property
7. GOVERNING LAW & DISPUTE RESOLUTION
These Terms shall be governed by the laws of the State of Oregon.
Binding Arbitration
Any dispute that cannot be resolved through informal negotiations shall be resolved by binding arbitration in Deschutes County, Oregon under the Commercial Arbitration Rules of the American Arbitration Association.
No claim may be brought more than two (2) years after the cause of action arises.
8. PAYMENT AUTHORIZATION & CHARGEBACK POLICY
By authorizing a repair service, the customer agrees to pay all approved diagnostic and repair charges associated with the device.
Payment is due upon completion of service unless otherwise agreed in writing.
Customers agree not to initiate a credit card chargeback or payment dispute without first contacting The iPhone Guy to attempt resolution.
Filing a chargeback for services that were authorized and performed may be considered theft of services and may be pursued through collections or legal action.
The iPhone Guy reserves the right to provide documentation including:
• repair records
• written approvals
• invoices
• communication history
to financial institutions as evidence of authorized service.
9. DISCLAIMERS & LIMITATIONS OF LIABILITY
THE SITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE IPHONE GUY DISCLAIMS ALL WARRANTIES.
IN NO EVENT SHALL THE IPHONE GUY OR ITS EMPLOYEES BE LIABLE FOR ANY:
• direct damages
• indirect damages
• incidental damages
• consequential damages
• loss of data
• loss of profits
• loss of business
Our total liability shall not exceed the amount paid by the customer for the service during the six (6) month period preceding the claim.
10. CONTACT INFORMATION
For questions or complaints regarding these Terms, please contact:
The iPhone Guy
835 NW Bond St
Bend, OR 97701
Phone: (541) 525-2581